COVID-19
Digital Connectivity
Resources

Disclaimer: The list below illustrates our current findings. We will be updating this and all other COVID-19 related resource pages as we discover more information. The information provided here and on other pages has been taken as directly as possible from their original sources, all of which have been linked appropriately.

LGBT Tech does not endorse the companies listed below. We simply want to make as many resources as possible available to those who need them.

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Atlantic Broadband

  • Until further notice, Atlantic Broadband will not terminate service to any residential or small business customers because of their inability to pay their bills due to disruptions caused by the coronavirus pandemic.

  • Until further notice, Atlantic Broadband will waive any late fees that any residential or small business customers might normally incur because of their economic circumstances related to the coronavirus pandemic.

 

AT&T

  • The company will be suspending broadband usage caps for home internet customers. AT&T won't charge coverage fees while people are home using more data.

  • AT&T will continue to offer internet access for qualifying limited-income households at $10/month through their Access from AT&T program.

  • The company won’t terminate service of any wireless, home phone or broadband residential or small business customer due to an inability to pay their bill due to inabilities created by the epidemic. AT&T will also waive late payment fees for customers.

  • New Access from AT&T customers will receive two months of free service.

 

Charter Communications

  • Spectrum broadband from Charter Communications does not have data caps or hidden fees.

  • Charter will continue to offer Spectrum Internet Assist to eligible low-income households.

  • Spectrum will not terminate service for residential or small business customers who face difficult economic circumstances related to the COVID-19 pandemic.

  • Similarly, Charter will not charge late fees for those customers facing difficult economic circumstances related to the pandemic.

  • Spectrum News has opened its websites to ensure people have access to news and information.

  • Charter will expand SHOWTIME and EPIX to all video subscribers through April 19.

 

Cox Communications

  • The company is offering limited-time, first month free of Connect2Compete service, $9.95/month thereafter.

  • Until May 15, 2020, Cox Communications is providing phone and remote desktop support through Cox Complete Care at no charge to provide peace of mind and ease for technology needs.

  • Cox Communications is also offering resources for discounted, refurbished equipment through their association with PCs for People.

 

Comcast

  • Comcast is pausing data plans for 60 days and giving all customers Unlimited data for no additional charge.

  • Comcast will not disconnect a customer’s internet service or assess late fees for customers who contact the company and are unable to pay during the epidemic. Comcast's care teams will be available to offer flexible payment options and to help find other solutions.

  • New Comcast customers will receive 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month. Additionally, for all new and existing Internet Essentials customers, the speed of the program’s Internet service has been increased to 25 Mbps downstream and 3 Mbps upstream. That increase will go into effect for no additional fee and it will become the new base speed for the program going forward.

 

T-Mobile

  • Starting now, all current T-Mobile and Metro by T-Mobile customers have unlimited smartphone data for the next 60 days (excluding roaming).

  • The company will be providing all T-Mobile and Metro by T-Mobile customers an additional 20GB of mobile hotspot/tethering service for the next 60 days coming soon.

  • T-Mobile is working with their Lifeline partners to provide customers extra free data up to 5GB per month over the next two months.

 

US Cellular

  • The company will not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by COVID-19.

  • US Cellular will also waive any late fees that any residential or small business customers incur because of their economic circumstances related to the COVID-19 pandemic.

 

Verizon

  • The company will waive overage charges and late fees to support customers who may be financially affected by COVID-19.

  • Verizon will offer two months of waived internet and voice service charges for current Lifeline customers and new affordable internet option for low-income households.

  • The company has added 15GB of high speed data for wireless consumer and small business customers to be automatically applied with no customer action necessary.

  • Consumer and small business Fios and DSL broadband internet plans have no data caps.

 

Hotspots

 

AT&T

  • The company is keeping their public Wi-Fi hotspots open for anyone who needs them.

 

Charter Communications

  • Charter will open its Wi-Fi hotspots across their footprint for public use.

 

Comcast

  • Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, users should select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.

 

Education

 

AT&T

  • In addition to their newly-created Distance Learning and Family Connections Fund, AT&T has partnered with Google and the Khan Academy to make online resources accessible for parents, students, and teachers.

  • The company is underwriting expenses for a “one-stop” resource center to support eLearning Days from the State Educational Technology Directors Association. The resource center is available for all educators dealing with school closings to focus on virtual learning.

  • AT&T is also helping businesses and universities set up virtual offices and classrooms with conference call and video conferencing with Cisco Webex Meetings with AT&T. The company is also allowing businesses to forward calls to both mobile and landline phones with AT&T IP Flexible Reach.

  • For households participating in the National School Lunch Program and Head Start, AT&T has expanded eligibility to Access from AT&T.

 

Charter Communications

  • The company is partnering with school districts to make sure local communities are aware of these tools to help students learn remotely.

  • Charter is offering free Spectrum Internet and WiFi access for 60 days to households with K-12 and/or college students, and now educators, who do not already have a Spectrum Internet subscription.

 

Cox Communications

  • The company is providing a Learn from Home toolkit for schools, including instructions on how to fast-track eligible students without internet access.

 

Comcast

  • Comcast has created new educational collections for all grade levels in partnership with Common Sense Media. To access, Comcast users should say “education” into their X1 or Flex voice remote. To help keep customers informed, Comcast has also created a collection of the most current news and information on COVID-19. Comcast users should say “Coronavirus” into their X1 or Flex voice remote.

 

Smithsonian

The Smithsonian currently offers resources to teachers and students through their Distance Learning Lab. Resources include over a million images, recordings, and texts. Smithsonian offers tutorials on how to access these resources as well as lesson plans for educators.

T-Mobile

 

The company is increasing the data allowance, at no extra charge, to schools and students using our EmpowerED digital learning program to ensure each participant has access to at least 20GB of data per month for the next 60 days.

 

Verizon

  • The company is tripling their data allowance for Verizon Innovative Learning schools, with $10 million for nonprofits directed at supporting students and first responders.

 

Zoom

  • In addition to webinars on COVID-19 and public health, Zoom is offering information for employees and educators working from home, as well as community resources for organizations.

  • Zoom offers a HIPAA compliance feature for healthcare professionals to communicate with patients and clients.

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